CANCELLATION POLICY
Orders greater than $250 are subject to a 6% cancellation fee to cover merchant charges if not cancelled before 5pm MST the day of the order. Build to order items (including popular configurations of rifles and uppers) cannot be canceled once the build has started – typically within a week to several weeks of the order being placed. Items that are not build to order cannot be cancelled once the items ships.
RETURNS POLICY
Final sale items not eligible for return or refund: Firearms and build to order items (including popular configurations of uppers) are final sale. If you have concerns about your order, please contact us as 480-781-0573 or cus[email protected]. We stand behind our product.
Items eligible for return and full refund (less original shipping cost): Items that are not final sale are eligible for return and a full refund (less our original shipping cost) if an email requesting an RMA form is sent to us within 15 days of receipt of the item, as evidenced by the tracking number. Items must be returned in new and unused condition with all original hardware to be eligible for a full refund less our original shipping cost, which is typically between $5-25. You are responsible for the cost of shipping your returned item. You are also responsible for any loss or damage in transit, and for that reason we recommend that you properly package your return and add insurance and signature tracking.
Items eligible for return and partial refund (less original shipping cost): Items that are not final sale are eligible for return and a partial refund if an email requesting an RMA form is sent to us within 16-45 days of receipt of the item, as evidenced by the tracking number. Items must be returned in new and unused condition with all original hardware to be eligible for a partial refund – specifically the original cost of the item less a 15% restocking fee and less our original shipping cost (typically between $5-25). You are responsible for the cost of shipping your returned item. You are also responsible for any loss or damage in transit, and for that reason we recommend that you properly package your return and add insurance and signature tracking.
Older items not eligible for return or refund: Unfortunately, items that are not final sale that are older than 45 days from receipt are not eligible for return or refund.
To request an RMA form: Email us at [email protected] to request an RMA form. Please reference your original order number in your email.
WARRANTY POLICY
We stand behind our manufacturing and the quality of our product. If you have any questions or concerns about your item, please call us at 480-781-0573 or email us at [email protected]. We may request additional information or images to assist you. In some cases, we may request that you mail the item back to us for inspection and diagnosis, in which case we will issue you a return label and RMA form. If you are mailing back a serialized item, you must provide a copy of your government-issued ID with your current address for our receiving. Serialized items that you send to us for gunsmithing warranty work do not need to go through an FFL and can ship to us directly. Once we receive your item, we will determine the best method to address the issue at hand – including whether education, repair, or replacement is appropriate.
It is important to recognize that your item is a tool that will incur wear and tear with use and that this is very normal. You must maintain your item properly, which includes regular cleaning and lubrication and storing it in a cool and dry place (preferably with silica gel desiccant packets or similar items to absorb ambient moisture and prevent rust).
SHIPPING POLICY – DOMESTIC ORDERS
Serialized items: All serialized items must ship to dealers. When you order a serialized item, you will be prompted at checkout to select a dealer, and the dealer that you select must be located in your state of residence. We can ship the item to any dealer that accepts transfers (and most do). We recommend that you call your dealer in advance to determine (i) if they require you to fill out any form in advance; (ii) their transfer fee (typically $25-100); and (iii) how quickly they make serialized items available for transfer after receipt (some dealers make transfers ready the same day; others can take a few days or up to a week). In most cases, you do not need to inform your dealer of the incoming item and the process is very simple. When your item is ready to ship, we will contact your dealer to advise them that they have been designated as a transfer dealer and we will request a current copy of their license. Once we have their license in hand, we will ship the item with all the required paperwork, and you will receive a shipping notification and tracking number.
Items that are not serialized: Most items ship USPS or UPS ground. If you would like to specify your carrier or have your shipping expedited, please call us at 480-781-0573 or email us at [email protected].
SHIPPING POLICY – INTERNATIONAL ORDERS
Due to the variety of regulations controlling international orders, we are not able to process international orders via this website. If you are an international customer and wish to purchase product, please call us at 480-781-0573 or email us at [email protected].
DISPUTES
By purchasing product from this website, you agree that any dispute shall be governed exclusively by the laws of Arizona without regard to conflicts of laws principles. All disputes or claims arising out of or in connection with a purchase via this website that are not settled amicably between the parties shall be finally settled by way of arbitration.
