Shipping & Returns

Shipping Policy

Serialized items—complete rifle, lower receiver, suppressors—can only be sent to FFL holders. Orders for serialized items will not ship until Blackout Defense verifies that a current copy of the FFL for the FFL holder is on file.   All online orders must have both billing and shipping addresses located within the United States.  Unfortunately, due to the variety of regulations controlling international orders, Blackout Defense is not able to process international orders for retail customers via this website. If you are an international customer and wish to purchase product, please contact us at [email protected] or 480-781-0573.

Returns Policy

Custom rifle and upper builds are final sale, as indicated on those product pages. You may not request discretionary returns of those items. For non-custom orders, you can submit a request for a discretionary return for any reason within 15 days of your purchase.  Discretionary returned product must be returned in new and unused condition and you are responsible for the cost of shipping the product back to us.  You must include a Return Merchandize Authorization (RMA) form with your return, as it is necessary for proper routing within our facility.  Please contact us at [email protected] or 480-781-0573 for the RMA form. The failure to include the RMA form with the returned product may result in the delay of your refund.  Following receipt and inspection of the returned product, we will issue a refund to you, less what it originally cost us to ship the product to you (even if you received free shipping on your order).  For discretionary returns that are requested more than 15 days after purchased, we reserve the right to in our sole discretion (i) accept the return and issue a credit; (ii) accept the return and refund you less a 15% restocking fee; or (iii) decline the return.  In the case of damaged or defective product, the damage or defect must be identified within a reasonable time after purchase.  We reserve the right to determine in our sole discretion to determine whether to accept the return and to issue a return label to you and whether to offer you a refund for your purchase or a replacement of the product.

 

Disputes
By purchasing product from this website, you agree that any dispute shall be governed exclusively by the laws of Arizona without regard to conflicts of laws principles. All disputes or claims arising out of or in connection with a purchase via this website that are not settled amicably between the parties shall be finally settled by way of arbitration.