Shipping Policy
Serialized items—complete rifle, lower receiver, suppressors—can only be sent to FFL holders. Orders for serialized items will not ship until Blackout Defense verifies that a current copy of the FFL for the FFL holder is on file. All online orders must have both billing and shipping addresses located within the United States. Unfortunately, due to the variety of regulations controlling international orders, Blackout Defense is not able to process international orders for retail customers via this website. If you are an international customer and wish to purchase product, please contact us at [email protected] or 480-781-0573.
Returns Policy
All firearms are final sale. Any custom build item is also final sale.
All other items are eligible for return within 15 days of receipt if in new and unused condition and free from damage.
You must include an RMA form with your return. You may obtain an RMA form by emailing [email protected].
You are responsible for the cost of shipping your returned item. You are also responsible for any loss or damage in transit, and for that reason we recommend that you properly package your return and add insurance and signature tracking.
If we determine that your item is ineligible for return, you are responsible for the cost of shipping the item back to you and any loss or damage in transit.
If we determine that your item is eligible for return, we will refund you less our original shipping cost (even if you received free shipping, we incurred a shipping cost that we did not pass on to you and we will deduct that original shipping cost).
If you have a warranty issue, we will work with you by email and/or phone to attempt to identify and solve the issue. If we are unable to solve the issue with you, we will issue you a return label and RMA form so that we can examine the part at our facility.
If after examination we determine that the issue is not a manufacturing issue, you will be responsible for the cost of shipping the part back to you and the cost of the return label that we issued. If we are able to repair the part, we will also quote you the cost of repair and give you that option.
If we determine that the issue is a manufacturing issue and that we can repair it, we will do so. If we are unable to repair it, we will offer you a refund or a replacement part.
Disputes
By purchasing product from this website, you agree that any dispute shall be governed exclusively by the laws of Arizona without regard to conflicts of laws principles. All disputes or claims arising out of or in connection with a purchase via this website that are not settled amicably between the parties shall be finally settled by way of arbitration.
