ORDERING PROCESS – FIREARMS
All firearms must ship to a brick-and-mortar dealer. We will not ship to home-based dealers outside of extenuating circumstances. Your dealer must be located in your state of residence.
To identify a good dealer in your state of residence, we recommend searching for a dealer with good reviews, and then calling them to determine (i) if they require you to fill out any paperwork in advance; (ii) their transfer fee (typically $25-100); and (iii) how quickly they make firearms available for transfer after receipt (some dealers make transfers ready the same day; others can take a few days or up to a week).
At checkout, you should enter your dealer’s information in the shipping fields. You can change your dealer at any time before the rifle ships. When your item is ready to ship, we will contact your dealer to advise them that they have been designated as a transfer dealer and we will request a current copy of their license. Once we have their license in hand, we will ship the item with all the required paperwork, and you will receive a shipping notification and tracking number.
California customers: Your dealer cannot process the DROS until the firearm is in their possession. They will hold your rifle during the 10-day waiting period.
FIRST RESPONDERS
We offer a 10% discount to active, reserved, and retired military and law enforcement, as well as those who are currently employed as an EMT, firefighter, or emergency room physician/medical professional. Thank you for your service. To receive this discount, please do the following:
1. Create an account on our website; and
2. Email some proof of service (badge, orders, DD214, etc.) to customerservice@blackoutdefense.com.
We will notify you when your account is upgraded. **PLEASE NOTE: YOUR ACCOUNT MUST BE SET UP BEFORE THE PURCHASE TO GET THE DISCOUNT. WE CAN NOT APPLY THE DISCOUNT AFTER THE PURCHASE IS COMPLETED.**
AGENCY SALES
If you are with a law enforcement agency or military unit and are looking for a quote, please email us at customerservice@blackoutdefense.com.
LEAD TIMES
We announce the best estimate of the lead time for our rifles and URGs on our homepage. By ordering a rifle or URG from us, you understand and agree that the posted lead time is our best estimate and we will make every effort to deliver within that estimated time frame. The lead time applicable to your order is the lead time that was posted at the time the order was placed. Subsequent increases or decreases to the posted lead time do not affect your order lead time.
If you ordered a component or accessory, you typically can expect for these items to be in stock and to ship promptly. Sometimes, however, especially during periods of high demand, it may take 1-2 weeks for your component or accessory to ship. If you have any questions about the availability of a particular item, please call us at 480-781-0573 or email us at customerservice@blackoutdefense.com.
ORDER CHANGES
Rifles and URG builds can be modified once without charge before your estimated delivery window. After we have already accommodated one change request, there is a $50 change fee. We cannot accommodate any changes once your build has started.
DEPOSIT VS FULL PAYMENT
The $500 deposit option on rifles and URGs is nonrefundable. Your final balance is due the month before your delivery window. For example, if your order lead time is 6-8 months, your balance will be due in month 5. If your order lead time is 4-6 months, your balance will be due in month 3. Parts will not be allocated to your order and it will not enter final assembly until the balance is paid. We will send an automated email reminder when your final balance is due.
ORDER STATUSES
If you select the deposit option for your weapon or upper, your order will show initially as “Partially Paid.” This puts your order in our build queue. When you submit the final balance, your order will show as “Processing.” When your item goes into assembly, the status will show as “In Assembly.” And when your item ships, your order will show as “Complete,” and you will receive a shipping notification by e-mail with the tracking number.
CANCELLATIONS
Aside from deposit orders, orders greater than $250 are subject to a 3% cancellation fee to cover merchant charges if not cancelled before 5pm MST on the same day of the order.
RETURNS AND REFUNDS
Final sale items not eligible for return or refund: Firearms and build to order items (including popular configurations of uppers) are final sale. If you have concerns about your order, please contact us as 480-781-0573 or customerservice@blackoutdefense.com. We stand behind our product.
Items eligible for return and full refund (less original shipping cost): Items that are not final sale are eligible for return and a full refund (less our original shipping cost) if an email requesting an RMA form is sent to us within 15 days of receipt of the item, as evidenced by the tracking number. Items must be returned in new and unused condition with all original hardware to be eligible for a full refund less our original shipping cost, which is typically between $5-25. You are responsible for the cost of shipping your returned item. You are also responsible for any loss or damage in transit, and for that reason we recommend that you properly package your return and add insurance and signature tracking.
Items eligible for return and partial refund (less original shipping cost): Items that are not final sale are eligible for return and a partial refund if an email requesting an RMA form is sent to us within 16-45 days of receipt of the item, as evidenced by the tracking number. Items must be returned in new and unused condition with all original hardware to be eligible for a partial refund – specifically the original cost of the item less a 15% restocking fee and less our original shipping cost (typically between $5-25). You are responsible for the cost of shipping your returned item. You are also responsible for any loss or damage in transit, and for that reason we recommend that you properly package your return and add insurance and signature tracking.
Older items not eligible for return or refund: Unfortunately, items that are not final sale that are older than 45 days from receipt are not eligible for return or refund.
To request an RMA form: Email us at customerservice@blackoutdefense.com to request an RMA form. Please reference your original order number in your email.
WARRANTY
We proudly stand behind our manufacturing and the quality of our product. Every rifle and upper is shot in our facility before it ships to ensure proper cycling and gassing. All parts are visually inspected and hand deburred.
That being said, it is important to recognize that manufacturing an item from raw material is the culmination of a complex set of processes and that evidence of these processes may be identifiable on the final product. This includes, for example: light tool marks, small impressions from tumbling media and hand polishing, and variations in finish. With respect to finishes, anodize in particular is a process that is well known for variations in color from batch to batch, part to part, and sometimes even within the same part. There are several factors — from the material lot chemical composition to the tank temperature — that can result in these variations. These are not defects. We do our best to match anodized parts for color hue and grain consistency, but if this concerns you, we recommend that you choose one of our Cerakote® finishes. Cerakote® is typically applied over anodize and is much more consistent.
It is also important to recognize that your item a tool that will incur wear and tear with use over time. This is normal and expected. You must maintain your item properly, which includes regular cleaning and lubrication and storing it in a cool and dry place (preferably with silica gel desiccant packets or similar items to absorb ambient moisture and prevent rust).
We are not responsible and do not warrant against misuse; accidental damage; damage caused by or arising from handloaded, reloaded, or improper ammunition; damage caused by or arising from an obstruction in the barrel; and damage caused by or arising from the failure to provide reasonable and necessary maintenance. Any third party (non-factory) repair or alteration, including those of a cosmetic/aesthetic nature (such as after-market application of Cerakote®), also voids any warranty.
If you have any questions or concerns about your item, please call us at 480-781-0573 or email us at customerservice@blackoutdefense.com. We may request additional information or images to assist you. In some cases, we may request that you mail the item back to us for inspection and diagnosis, in which case we will issue you a return label and RMA form. If you are mailing back a serialized item, you must provide a copy of your government-issued ID with your current address for our receiving. Serialized items that you send to us for gunsmithing warranty work do not need to go through an FFL and can ship to us directly. Once we receive your item, we will determine the best method to address the issue at hand – including whether education, repair, or replacement is appropriate.
SHIPPING – DOMESTIC ORDERS
Firearms: Firearms typically ship FedEx unless specifically requested otherwise by your dealer. All firearms automatically ship with signature tracking.
Items that are not firearms: Most items ship USPS or UPS ground. Signature tracking is NOT automatically applied to these orders. If you would like to specify your carrier, have your shipping expedited, or add signature tracking, please call us at 480-781-0573 or email us at customerservice@blackoutdefense.com.
SHIPPING – INTERNATIONAL ORDERS
Due to the variety of regulations controlling exports of firearm-related products, we are not able to process international orders via this website. If you are an international customer and wish to purchase product, please call us at 480-781-0573 or email us at customerservice@blackoutdefense.com.
DISPUTES
By purchasing product from this website, you agree that any dispute or claim shall be governed exclusively by the laws of Arizona without regard to conflicts of laws principles. All disputes or claims arising out of or in connection with a purchase via this website that are not settled amicably between the parties shall be finally settled by way of arbitration.
WEBSITE TERMS OF USE
Age: By using this site, you agree that are at least 21 years old.
Privacy: When placing an order, you will need to provide your name, e-mail, phone number, address, credit card number, or bank account number. We do not voluntarily share this information with any third party; however, we may be legally compelled to share this information with the government in response to a subpoena or other service of process.
